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Our Blogs
What We're Reading
Planned books:
- Digital Leader: 5 Simple Keys to Success and Influence by Erik Qualman
Current books:
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Communication and New Media: From Broadcast to Narrowcast by John Harrison, Martin Hirst
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The DNA of Customer Experience: How Emotions Drive Value by Colin Shaw
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Socialnomics: How Social Media Transforms the Way We Live and Do Business by Erik Qualman
Recent books:
- Marketing in the Age of Google: Your Online Strategy Is Your Business Strategy by Vanessa Fox
- The World Is Flat 3.0: A Brief History of the Twenty-first Century by Thomas L. Friedman
- True Professionalism by David H. Maister
- Crossing the Chasm: Marketing and Selling Technology Products to Mainstream Customers by Geoffrey A. Moore
Tag Archives: YouTube
Social Media 101 for the CXO
While the image below can be seen as a little comedic, it really hits the mark when it comes to understanding social media. Social Media can play an important role as part of your Customer Experience (CX) strategy. After a … >> Read More
Posted in Team's Blog
Tagged Customer Experience, CX, facebook, FourSquare, G+, Instagram, Last FM, LinkedIn, Ointerest, Social Media, social media 101, Twitter, YouTube
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A Tailored Strategy is the Only Answer for Making Your Social Business Sing
Social media has been a hot topic for quite some time now, but more than ever I’m seeing more and more inquisitive minds asking how can business use social media to improve business? How can it: improve customer service; improve … >> Read More
Posted in Team's Blog
Tagged business strategy, CRM, CRM Now, CRMNow, facebook, igo2group, LinkedIn, Social Media, social media strategy, Twitter, Vanessa Samios, YouTube
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Are You Engaging With Your Prospects via Web Video?
In today’s Sydney Morning Herald, Tim Dick talks with Chris Anderson the curator of TED.com Chris discusses web based video and the impact it’s having on learning in many areas of our schools, businesses and communities. We know that learning takes … >> Read More
Posted in Latest News
Tagged Chris Anderson, Community Engagement, CRMNow, Oracle CRM On Demand, TED.com, Vimeo, Web Based Video, YouTube
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