“Your Customers demand more from you, so you should demand more from your OnDemand support tools. Oracle’s CRM On Demand product continually evolves. Do you?”

A successful implementation focuses on delivery AND maintenance. The benefit derived from constantly delivering new features can be a fundamental step towards maintaining usability. But just as easily the maintenance of the product can be source of questions for management and executives:

• What do I do if there is no headcount?
• How do I find a skilled and qualified resource?
• How do I ensure my support staff are skilled on the product?
• Is my support resource being used efficiently?
• Am I using the system to its potential?
• Am I getting a return on the investment?

What is CRMNow Support?

CRMNow is a one stop shop for all your support needs:

• Skills – By giving you access to experienced and knowledgeable consultants you get the benefit of immediate support without the hidden costs of training and the delays as skill sets ramp up.
• Communication – Fortnightly conference calls and Quarterly face to face meetings keeps you up to date on the success of your CRM investment.
• New Releases – Ensuring our staff stay current with new releases means you can have greater confidence that every return is being squeezed from your CRM investment.
• Tips and Tricks – Our exposure to different implementations delivers you insights on best practice in deploying the Oracle CRM On Demand application.

What Benefits can you Expect?

Many companies either hire a full-time resource or allocate this role to a person not suited for it, this results in knowledge being lost when that staff member leaves, lack of focus on the system or periods of no support.

A fundamental success determinant is the use of the system and the support end users receive.

CRMNow gives you access to experienced and knowledgeable consultants to provide support to your users. Our staff immerse themselves in the world of Oracle CRM On Demand to bring you the undocumented features, tips, tricks and shortcuts. We identify:

• How to get the most out of your system and new releases
• Improve usability so as to improve the quality of your system information
• What changes will allow you to drive the greatest business return
• You don’t bear the startup and ongoing cost of support staff

Let’s Talk Today

Click Here to contact a member of the CRMNow team to learn more about how our Support services can help you and your team.

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