Social Media 101 for the CXO

While the image below can be seen as a little comedic, it really hits the mark when it comes to understanding social media.

Social Media can play an important role as part of  your Customer Experience (CX) strategy. After a glance at the image below, Click Here to read a little more social media and customer experience.

Social Media Explained
Social Media Explained

About Derek

Derek has worked in the Sales & Marketing Consulting and CRM industries for over 17 years. He's consulted to companies here and overseas helping them develop processes to support their lead generation, marketing and sales businesses. He sees CRM as an enabler and not a solution by and of itself. Implemented with users in mind and a clear view of defined processes, companies can derive great value from their CRM.

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