Oracle Pairs RightNow Customer Experience Cloud with Fusion CRM

With the arrival of the Oracle Fusion Applications, Fusion CRM has an incredible boost with the industry standard in Customer Service, RightNow. RightNow was acquired by Oracle and the functionality has been rolled into Oracle Fusion CRM.

Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud Customer Experience Capabilities Coupled with Sales Force Automation Help Companies Achieve Sustainable Business Growth with Relevant Customer Interactions

 The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion Sales.

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About Derek

Derek has worked in the Sales & Marketing Consulting and CRM industries for over 17 years. He's consulted to companies here and overseas helping them develop processes to support their lead generation, marketing and sales businesses. He sees CRM as an enabler and not a solution by and of itself. Implemented with users in mind and a clear view of defined processes, companies can derive great value from their CRM.

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