With the arrival of the Oracle Fusion Applications, Fusion CRM has an incredible boost with the industry standard in Customer Service, RightNow. RightNow was acquired by Oracle and the functionality has been rolled into Oracle Fusion CRM.
Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud Customer Experience Capabilities Coupled with Sales Force Automation Help Companies Achieve Sustainable Business Growth with Relevant Customer Interactions
The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion Sales.
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