CRM High on the Priority List for Customer Service

Over the past three months I’ve noticed there has been an increase in the amount of money spent within Customer Service departments making sure they have the right tools required to make their jobs easier and more efficient. It looks as if implementing or replacing CRM’s are high on their list of things to do.

You can see more information on this at callcentres.net who recently had an article on this

About Jonathan

Highly resourceful and extremely competent CRM specialist with capability in delivering solutions for large multi-nationals for deployment across Australia and Asia Pacific region. Proven expert in leading the client relationship from business development through to engagement of client, solutions, architecture and service delivery. Skilled in the integration, development and of CRM metrics and analytics to support reporting requirements.

View all posts by Jonathan

Leave a Reply