2011 Financial Services – Client Engagement Behaviour Survey

Thank you for completing our survey.

Commissioned By CRMNow and our partners, this survey is independent of the Australian Financial Services Industry. The final report will provide insight into the preferences of current clients of various financial services firms across the country. All results will be tabulated, analysed and provided to the various firms without any personally identifying information from their clients who took part in the survey.

Our Partners


When Will The Survey Results Be Published?

The survey will run through until the end of December 2011. Results will be analysed and compiled into a final report for release in the second half of February, 2012. A soft copy and summary report will be available here at the CRMNow website.

Media Enquires

For details about the survey, the companies involved and the final report, please contact Derek at CRMNow in our North Sydney office.

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